FAQs

1. How do I check the shipping status of my order?
To check the status of your order, simply log in to your account on SparkPort to view order updates and tracking details.

2. What if I want to return or replace my order after I have received it?
To return or replace your order, please notify us with a valid reason within 7 days of delivery. You must follow the complete return or replacement process. For more details, kindly review our Returns & Replacement Policy.

3. What are your delivery charges?
We charge a flat PKR 200 delivery fee across Pakistan.

4. How do I pay for products on SparkPort?
We offer multiple secure payment options:

Cash on Delivery (COD)

MasterCard

Debit Cards

Easypaisa

JazzCash

5. What is your delivery time?
Our standard delivery time is 3 to 5 working days. We strive to dispatch all orders as quickly as possible.

6. How reliable is your delivery service?
We use trusted courier services like TCS and TRAX to ensure your order arrives safely at your doorstep.

7. What if my order is lost or damaged?
While we take every precaution to ensure your order is delivered safely, if your order is lost or damaged during transit, we take full responsibility and offer a full refund.

8. Do you have limits on how much product I can order?
No, there are no limits. You can order as much as you'd like.

9. How can I update my order?
Once an order starts processing, we are unable to make any changes to shipping or product details. Please review your order carefully before confirming.

10. How can I cancel an order?
To cancel an order, call our customer support immediately at +92-331-548827. Please note that cancellations cannot be guaranteed if the order has already been shipped.

11. Do you ship internationally?
Currently, we only ship within Pakistan.

12. Where can I find SparkPort products in-store?
We operate online only. All our products are available at www.SparkPort.pk.

13. What if I didn’t receive my tracking email?
Please contact our customer service at +92-331-548827 for assistance.

14. What if my tracking shows “delivered,” but I haven’t received my package?
Call our customer service team at +92-331-548827, and we’ll investigate the issue for you.

15. Why is my order incomplete?
If an item was out of stock, it may have been excluded from your order. You were not charged for any unavailable item. If you have questions, contact customer support.

16. Why was my order modified?
SparkPort reserves the right to modify or cancel any order based on availability or other internal reasons.